Refund policy

Returns & Refunds Policy

At Feel Good UK, we want you to be completely satisfied with your purchase. If you need to return an item, please read the information below, which explains your rights and our returns process.

Change of Mind Returns

If you have changed your mind about your purchase, you may return your item within 14 days of receiving your order.

To be eligible for a refund, the item must:

Be unused and in an as-new, resalable condition.
Include all original parts, fittings and accessories.
Be returned complete and securely packaged to prevent damage during transit.
Be accompanied by proof of purchase where requested.

Once your return has been received and inspected, we will process your refund to your original payment method.

If an order has already been dispatched and you choose to cancel it or refuse delivery, the cost of returning the goods to us (£16 per box) may be deducted from your refund.

Collection Service

Many of our products are large, heavy or arrive in multiple boxes, making them difficult to return using standard parcel services.

For your convenience, we can arrange collection from your address.

Our collection charge is £16 per box, which will be deducted from your refund unless otherwise agreed.

Alternatively, you are welcome to arrange your own return using a suitable courier.

Original Packaging

Our products are supplied in purpose-designed packaging to protect them during transportation.

We recommend keeping the original packaging until you are certain you wish to keep your purchase.

If an item is returned without its original packaging, or the packaging has been damaged to the extent that it cannot be reused, we will need to re-box and prepare the item before it can be resold.

In these circumstances, a deduction of up to 10% of the purchase price may be made from your refund to cover the reasonable costs of re-boxing, handling and preparing the product for resale.

Condition of Returned Items

All returned items are inspected on arrival.

If a returned item has been handled beyond what is reasonably necessary to inspect it, or has suffered damage, missing parts or deterioration that affects its resale value, we may make a reasonable deduction from your refund.

Examples include, but are not limited to:

Missing or damaged original packaging.
Packaging covered in tape, labels or writing making it unsuitable for resale.
Missing components, fixings or accessories.
Signs of assembly, installation or use.
Damage caused during return transit due to insufficient packaging.
Dirt, wear or other marks that prevent the item being sold as new.

Any deduction will be reasonable and proportionate to the condition of the returned item and any work required to prepare it for resale.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, develops a manufacturing fault or you receive the wrong product, please contact us as soon as possible.

Where possible, please provide photographs to help us assess the issue quickly.

Where a fault or error is confirmed, we will provide an appropriate remedy in accordance with your statutory consumer rights. This may include replacement parts, a repair, a replacement product or a full refund where appropriate.

Refunds

Refunds are processed once the returned goods have been received and inspected.

Approved refunds are normally issued to the original payment method within 5 working days of inspection, although your payment provider may take additional time to return the funds to your account.

Need Help?

If you have any questions regarding your return, please contact our customer support team before sending your item back.

Feel Good UK

95 St Peters Street

Syston

Leicester

LE7 1HL

Email: sales@feelgooduk.net

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502

Surprisingly sturdy when built

The run arrived in a box, smaller than expected, and was quickly erected even though the instructions aren't the best. The frame is very easy to put together but it will require 2 people, just to stabilise the components as they are assembled to make the wider framework.
The chicken wire is a very nice construction and is easily cut with snips. The base layer is easy enough to install from door jam to door jam around the perimeter but the roof will need some additional force to attach to the frame and not leave gaps. You get about 120-150 ties with the kit but I reckon you need another 100 just to ensure there are no gaps for rats, mice and other birds to enter.
The cover is an excellent quality and very easy to install - it works very well as a sun shade and, as we found out last night, a rain cover.
I have added a ground board around the outside and inside to deter foxes and also folded a piece of the fencing 4 times to create a decent door head, where a single layer would be too weak to ensure a secure closure. I have also flared out the catch edges to make locking the door easier; the original shapes catch the fence wire if not exactly aligned.
All in all, it is a nice kit with a couple of small issues but well worth the money.

Hutches excellent n extension
But ramp doesnt work as expected needed to raise up on mini hut to stable it

Amazing hutch!

This hutch is perfect for my 2 guinea pigs!
It was so easy to put together - I did it by myself in about an hour and half.
Really pleased!
I added the extension too which is in the photos!

Brilliant

Put 16 slabs down and secured it to the slabs as it's no good trying to secure it to the tarmac as it won't hold

Good run for the money we paid for it

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