Terms and Conditions

Feel Good UK are completely dedicated to your total satisfaction

If you have any suggestions or comments please email us.

Making A Purchase:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Confirmation of Order:
When confirmation of order is received, this is to indicate that we have received your order. All orders accepted by Feel Good UK are subject to the following conditions, not withstanding anything which may be stated to the contrary by the customer unless otherwise by a director of Feel Good UK in writing.

1. Prices
All prices quoted are at the time of order:
a. Exclude delivery to the UK mainland subject to condition 2a
b. Ex-works for export.
c. Inclusive of VAT.

2. Carriage
a. Carriage is chargeable on all orders at the current rate (please see delivery page)

3. Despatch
a. All goods are usually dispatched within 3 working days.

4. Damage / loss in transit
a. Goods should be inspected on receipt and the delivery paperwork only signed once the goods have been checked, any damage shortage should be advised in writing to the carriers and to ourselves within 7 days.
b. Damaged goods must be retained for inspection at Feel Good UK discretion.
c. Damaged goods returned to Feel Good UK will only be accepted if carriage is paid and after the company’s prior written consent.
d. Non delivery must be advised in writing to the carriers and ourselves within 14 days of date of advice note.
e. Feel Good UK will not be liable for any labour cost relating to the construction of our items where delivery has been delayed or parts need replacing, we do not advise booking in any labour until all items are delivered and inventory checked. 

5. Returns
a. Returned goods must be sent carriage paid and arrive in good condition.
b. If you purchase as a consumer, your contract is governed by the Sale of Goods Act 1979 as amended and the Consumer Protection (Distance Selling) Regulations 2000 (DSR) which you may find here http://www.hmso.gov.uk/si/si2000/20002334.htm Please note that if you return correctly supplied goods under DSR, you will be responsible for the cost of doing so.

6. Payment
a. All goods must be paid in full before dispatch or at the point of order, including pre-order items.

7. Risk and title
a. Risk shall pass to the customer when the goods are delivered to or collected by the customer and his agent.

8. Warranty
a. You are covered by the sale of goods act & distance selling regulations along with our 12 month warranty which covers defect caused by faulty design, manufacture, materials or workmanship. Defects caused by abnormal use, damage caused by your pet, misuse, neglect or damaged caused by storms or high level unusual winds are not covered. Modifications including altering the colour of items through painting etc may invalidate your warranty.

9. Sales promotion documentation
a. All images, photos, graphic and artwork within Feel Good UK catalogues, technical circulars, price lists, websites and all literature remain the property of Feel Good UK and this imagery may not be used on any literature, brochure, website or any advertising medium without the prior written consent of. Feel Good UK.
b. We reserve the right to stop producing or to change, for any reason whatsoever, any model in our collection, without prior notice

10. Use of the Trademark
a. Feel Good UK trademark may not be used on headed notepaper, nor in a brochure or website or on any advertising medium without the prior written consent of. Feel Good UK.

Outdoor Product Warranty:
We cannot be held responsible for adverse weather conditions (high winds, heavy snow, hail) that are subject to your product.

NOTE: This warranty does not apply to damage caused by accident, misuse, negligence, or abuse. The warranty is void if products are used for any purpose other than that which was intended or built/used as outlined in the manufactures instruction/build guide.

Distance Selling Information:
Feel Good UK
95 St Peters Street
United Kingdom

VAT Number GB134060258
Company Registration Number 08043834

Website Computer Cookies

Here at Feel Good UK we use cookies (small computer text files) to store information on your local computer for a limited time. Some of the cookies are required to make our website work, ensure your security when logged into our site and maintain the functions that support the order process. We also have performance cookies that help improve our service by giving us an insight into how our site is being used.

We see these cookies as essential and must be accepted in order to continue the use of our website.

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