Product Returns Information

Take a read of our full Returns policy at Feel Good UK before returning your item. It details the steps you need to follow and the rules and regulations to return one of our items. Our friendly team is here to advise you if you'd like additional support. Simply contact us and we will respond as soon as possible.

Product Returns Information

Please see below if you are thinking of returning an item

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at EU Distance Selling Directive.

As the purchaser you may return goods to Feel Good UK so long as we receive notification in writing via email within 14 working days of delivery, you can contact us through our contact page. Goods must be in their original packaging, unused and undamaged.

Should the customer wish to return the goods within the 14 working-day period then it is the customer’s responsibility to return the item to Feel Good UK in a resalable condition and at their own cost, a 10% restocking fee will be deducted from any refund due to you.

If it is not possible to arrange transport then our staff can arrange collection on your behalf. Where Feel Good UK arranges the collection, a collection charge will be levied; this amount is to cover the cost of collecting the items and is £16 per box and a 10% restocking fee will de deducted from any refund due to you.

All items should be checked on arrival for damage. If you are unable to do so they must be signed for as ‘unchecked’, failure to do so in the event that an item is damaged may affect the claims process.

If a customer wishes to cancel their order after an item has been dispatched or if delivery is rejected a £16 surcharge is applied to cover the return cost of the item to us and a 10% restocking fee.